Physician / Healthcare Provider Terms and Conditions
Effective Date: March 2026  |  Platform: Olive Softhealth

These Physician Terms and Conditions ("Terms") govern your access to and use of the Olive Softhealth digital platform (the "Platform"), including all associated websites, mobile applications, video/audio consultation tools, scheduling, payment processing, electronic health record features, and related services (collectively, the "Services").

By clicking "I Accept", registering an account, or otherwise accessing or using the Services, you ("Provider", "you", or "your") agree to be bound by these Terms as a legally binding contract between you and Olive Softhealth, a company registered in Ireland ("we", "us", or "our").

If you do not agree to these Terms, do not access or use the Platform.

1. Eligibility and Registration

1.1 You represent and warrant that:

• You are a natural person at least 18 years of age;
• You hold a valid, active, and unrestricted registration with the Medical Council of Ireland;
• You are in good standing with the Medical Council and any other relevant professional bodies;
• You have no current or pending restrictions, suspensions, conditions, or erasure that would prevent you from providing telemedicine services;
• You will immediately notify us in writing of any change to your registration status, any conditions imposed, or any relevant fitness-to-practise matters.

1.2 You must provide accurate, current information during registration, including your Medical Council registration number, proof of registration, professional indemnity insurance, identification, and any other documents we reasonably request. We may verify this with the Medical Council or third parties and reject or suspend your account if incomplete or inaccurate.

2. Provider Status and Independent Contractor Relationship

2.1 You are an independent contractor, not an employee, agent, partner, or joint venturer of the Platform.

2.2 You alone are responsible for your professional judgment, diagnosis, treatment recommendations, prescriptions (where permitted), and overall care.

2.3 We provide technology facilitation only — we do not practise medicine, direct clinical decisions, or override your professional responsibilities.

3. Scope of Services and Video Consultation

3.1 You may use the Platform solely to provide video consultations (video, audio, asynchronous where permitted) to patients located in Ireland (or other jurisdictions where you are appropriately registered and permitted), in full compliance with Medical Council guidance and applicable law.

3.2 You must:

• Observe the same standards of conduct and practice as expected for in-person consultations (per Medical Council Guide to Professional Conduct and Ethics);
• Perform an appropriate assessment before diagnosing or treating (consistent with prevailing standards and telemedicine suitability);
• Obtain and document informed consent for telemedicine (including limitations, differences from in-person care, risks, and alternatives);
• Notify the patient's general practitioner (unless the patient objects) and provide necessary information for continuity of care;
• Maintain accurate, complete, timely medical records in the Platform or as required by law;
• Comply with all prescribing rules (including Misuse of Drugs Regulations, Medicinal Products Regulations, controlled drug restrictions, and e-prescribing where applicable);
• Refer for in-person care, specialist input, or emergency services when clinically indicated.

3.3 You shall not use the Platform for emergencies, conditions requiring physical examination, or any matter outside your scope of registration/practice.

4. Professional Obligations and Standards

4.1 You agree to provide services:

• In a professional, ethical, competent manner;
• In compliance with the Medical Council Guide to Professional Conduct and Ethics (current edition), relevant Medical Council telemedicine guidance, and all applicable laws/standards;
• Without discrimination.

4.2 You must maintain professional indemnity insurance with appropriate coverage (meeting Medical Council requirements) and provide proof upon request.

5. Platform Rules and Prohibited Conduct

5.1 You shall not:

• Share account credentials;
• Provide services while impaired;
• Engage in fraudulent billing or misconduct;
• Harass, abuse, or discriminate;
• Breach patient confidentiality or data protection obligations.

5.2 We may monitor usage for quality, safety, and compliance (subject to data protection law).

6. Patient Relationship and Data

6.1 The provider–patient relationship forms directly between you and the patient.

6.2 You are solely responsible for complying with GDPR (Regulation (EU) 2016/679), the Data Protection Act 2018, and any health-specific rules (health data as special category personal data).

6.3 You grant us a limited licence to use de-identified/anonymised data for platform improvement, analytics, and research (in compliance with law).

7. Fees, Payments, and Billing

7.1 You set your fees (subject to our guidelines and approval).

7.2 We process payments and remit your share after our service fee of 70–30 and applicable taxes/VAT.

7.3 You are responsible for your taxes, VAT obligations, and billing compliance.

8. Intellectual Property and Platform Use

8.1 Platform/software/branding/content are our property. You receive a limited, non-exclusive, revocable licence for authorised use.

8.2 You retain ownership of your clinical notes (subject to record obligations).

9. Termination and Suspension

9.1 Either party may terminate with 30 days' written notice.

9.2 We may immediately suspend/terminate if:

• Your Medical Council registration is restricted, suspended, or erased;
• You breach these Terms;
• You pose a risk to patients or the Platform;
• Required by law, the Medical Council, or the HPRA.

9.3 On termination, cease use and assist with patient record transfers (per Medical Council guidance).

10. Indemnification and Limitation of Liability

10.1 You indemnify, defend, and hold us harmless from claims arising from your professional services, negligence, misconduct, or breach.

10.2 To the maximum extent permitted by law, our liability is limited to fees paid by you in the prior 12 months. No liability for indirect, consequential, or punitive damages.

11. Governing Law and Dispute Resolution

11.1 These Terms are governed by the laws of Ireland.

11.2 Disputes shall be subject to the exclusive jurisdiction of the courts of Ireland.

12. Amendments

We may update these Terms. Continued use of the Platform constitutes acceptance of the updated Terms.

13. Miscellaneous

• Entire Agreement — These Terms and platform policies constitute the full agreement between the parties.
• Severability — If any provision is found invalid, the remaining provisions remain in full effect.
• Force Majeure — Neither party shall be liable for delays or failures caused by events beyond their reasonable control.

Olive Health Ireland  |  Effective March 2026